Create Your Own Hybrid Chatbot and Live Chat System for Customer Support
Transform Customer Support with AI: Build Your Own Hybrid Chatbot System
Skills you will gain:
This program covers all aspects of creating a hybrid chatbot system, from selecting the right technology stack to deploying and monitoring the chatbot. Participants will learn how to design a chatbot that interacts with users efficiently and can seamlessly hand off complex queries to live agents.
Aim: To equip developers, business owners, and IT professionals with advanced skills in building hybrid chatbots for customer support. This course will focus on creating chatbots with AI capabilities, integrating real-time communication, and ensuring seamless transitions between bots and live agents.
Program Objectives:
- Learn to create an AI-powered chatbot for customer support.
- Implement real-time communication with WebSockets.
- Ensure seamless bot-to-agent handoffs for complex queries.
- Develop a user-friendly chat interface.
- Gain hands-on experience with cloud deployment and monitoring.
What you will learn?
- Understanding Your Requirements
- Identifying tasks for the chatbot (FAQs, complex queries)
- Deciding on CRM and analytics features
- Choosing the Tech Stack
- Frontend (JavaScript, React.js) and backend (Node.js, Python)
- Picking the right NLP engine: Google Dialogflow, Rasa, IBM Watson
- Building the NLP Chatbot
- Training the chatbot using intents, entities, and contexts
- Setting up AI-driven chat responses and handoffs to agents
- Real-Time Communication
- Setting up WebSockets for real-time chat functionality
- Ensuring smooth conversations between users and bots
- Bot-to-Agent Handoff
- Building a dashboard for live agents to monitor and manage conversations
- Creating the Chat Interface
- Designing an intuitive and user-friendly chat interface using React.js
- Testing and Improving
- Load testing and improving the chatbot’s performance
- Testing with different scenarios (simple to complex queries)
- Security and Data Privacy
- Implementing SSL encryption, authentication, and GDPR compliance
- Deploying and Monitoring
- Deploying on AWS, Google Cloud, or Heroku
- Monitoring performance with tools like New Relic or Datadog
Intended For :
Developers, IT professionals, business owners, and customer support teams.
Career Supporting Skills
