AED
UAD Dirham
Code: AED
Mentor Based
Create Your Own Hybrid Chatbot and Live Chat System for Customer Support
Transform Customer Support with AI: Build Your Own Hybrid Chatbot System
Early access to the e-LMS platform is included
About This Course
This program covers all aspects of creating a hybrid chatbot system, from selecting the right technology stack to deploying and monitoring the chatbot. Participants will learn how to design a chatbot that interacts with users efficiently and can seamlessly hand off complex queries to live agents.
Aim
To equip developers, business owners, and IT professionals with advanced skills in building hybrid chatbots for customer support. This course will focus on creating chatbots with AI capabilities, integrating real-time communication, and ensuring seamless transitions between bots and live agents.
Program Objectives
- Learn to create an AI-powered chatbot for customer support.
- Implement real-time communication with WebSockets.
- Ensure seamless bot-to-agent handoffs for complex queries.
- Develop a user-friendly chat interface.
- Gain hands-on experience with cloud deployment and monitoring.
Program Structure
- Understanding Your Requirements
- Identifying tasks for the chatbot (FAQs, complex queries)
- Deciding on CRM and analytics features
- Choosing the Tech Stack
- Frontend (JavaScript, React.js) and backend (Node.js, Python)
- Picking the right NLP engine: Google Dialogflow, Rasa, IBM Watson
- Building the NLP Chatbot
- Training the chatbot using intents, entities, and contexts
- Setting up AI-driven chat responses and handoffs to agents
- Real-Time Communication
- Setting up WebSockets for real-time chat functionality
- Ensuring smooth conversations between users and bots
- Bot-to-Agent Handoff
- Building a dashboard for live agents to monitor and manage conversations
- Creating the Chat Interface
- Designing an intuitive and user-friendly chat interface using React.js
- Testing and Improving
- Load testing and improving the chatbot’s performance
- Testing with different scenarios (simple to complex queries)
- Security and Data Privacy
- Implementing SSL encryption, authentication, and GDPR compliance
- Deploying and Monitoring
- Deploying on AWS, Google Cloud, or Heroku
- Monitoring performance with tools like New Relic or Datadog
Who Should Enrol?
Developers, IT professionals, business owners, and customer support teams.
Program Outcomes
- Build and deploy a fully functional AI-powered hybrid chatbot.
- Implement real-time communication using WebSockets.
- Develop a user-friendly chat interface with React.js.
- Ensure smooth handoffs between chatbots and live agents.
- Deploy and monitor the chatbot system on cloud platforms.
Fee Structure
Discounted: ₹5999 | $81
We accept 20+ global currencies. View list →
What You’ll Gain
- Full access to e-LMS
- Real-world dry lab projects
- One-on-one project guidance
- Publication opportunity
- Self-assessment & final exam
- e-Certificate & e-Marksheet
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