Create Your Own Hybrid Chatbot and Live Chat System for Customer Support

Transform Customer Support with AI: Build Your Own Hybrid Chatbot System

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Enroll now for early access of e-LMS

MODE
Online/ e-LMS

TYPE
Self Paced

LEVEL
Advanced

DURATION
8 Weeks

About

This program covers all aspects of creating a hybrid chatbot system, from selecting the right technology stack to deploying and monitoring the chatbot. Participants will learn how to design a chatbot that interacts with users efficiently and can seamlessly hand off complex queries to live agents.

Aim

To equip developers, business owners, and IT professionals with advanced skills in building hybrid chatbots for customer support. This course will focus on creating chatbots with AI capabilities, integrating real-time communication, and ensuring seamless transitions between bots and live agents.

Program Objectives

Learn to create an AI-powered chatbot for customer support.
Implement real-time communication with WebSockets.
Ensure seamless bot-to-agent handoffs for complex queries.
Develop a user-friendly chat interface.
Gain hands-on experience with cloud deployment and monitoring.

Program Structure

Understanding Your Requirements
- Identifying tasks for the chatbot (FAQs, complex queries)
- Deciding on CRM and analytics features
Choosing the Tech Stack
- Frontend (JavaScript, React.js) and backend (Node.js, Python)
- Picking the right NLP engine: Google Dialogflow, Rasa, IBM Watson
Building the NLP Chatbot
- Training the chatbot using intents, entities, and contexts
- Setting up AI-driven chat responses and handoffs to agents
Real-Time Communication
- Setting up WebSockets for real-time chat functionality
- Ensuring smooth conversations between users and bots
Bot-to-Agent Handoff
- Building a dashboard for live agents to monitor and manage conversations
Creating the Chat Interface
- Designing an intuitive and user-friendly chat interface using React.js
Testing and Improving
- Load testing and improving the chatbot’s performance
- Testing with different scenarios (simple to complex queries)
Security and Data Privacy
- Implementing SSL encryption, authentication, and GDPR compliance
Deploying and Monitoring
- Deploying on AWS, Google Cloud, or Heroku
- Monitoring performance with tools like New Relic or Datadog

Participant’s Eligibility

Developers, IT professionals, business owners, and customer support teams.

Program Outcomes

Build and deploy a fully functional AI-powered hybrid chatbot.
Implement real-time communication using WebSockets.
Develop a user-friendly chat interface with React.js.
Ensure smooth handoffs between chatbots and live agents.
Deploy and monitor the chatbot system on cloud platforms.

Fee Structure

Standard Fee: INR ~~3,998~~ USD ~~110~~

Discounted Fee: INR 1999 USD 55

We are excited to announce that we now accept payments in over 20 global currencies, in addition to USD. Check out our list to see if your preferred currency is supported. Enjoy the convenience and flexibility of paying in your local currency!

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Certificate

Program Assessment

Certification to this program will be based on the evaluation of following assignment (s)/ examinations:

Exam	Weightage
Mid Term Assignments	50 %
Project Report Submission (Includes Mandatory Paper Publication)	50 %

To study the printed/online course material, submit and clear, the mid term assignments, project work/research study (in completion of project work/research study, a final report must be submitted) and the online examination, you are allotted a 1-month period. You will be awarded a certificate, only after successful completion/ and clearance of all the aforesaid assignment(s) and examinations.